PLEASE CONTACT US BEFORE RETURNING AN ORDER
Nearly all of our products are shipped by UPS Ground with some
exceptions. Call us to make arrangements for expedited
shipping. Depending on shipping weight the best method will be
selected by SelfDefenseGearCo.com to deliver your items. Shipping is
FREE for all orders over $100!
Returns are accepted up to 7 days after delivery provided the item is in good condition and in original packaging. Some items are excluded from our return policy and may only be exchanged for the same item if defective. You are responsible for shipping the defective unit back to us using a trackable shipping service. Please email us before 7 days of receipt for a refund less shipping and 15% restocking fee.
Defective units will be replaced free of charge provided it/they are received in good condition. You are responsible for shipping the defective unit back to us using a trackable shipping service.
Items Returnable for Defective Exchange ONLY:
- Pepper Sprays
- Mace Sprays
- Any unit with Built-in Memory
- Portable Video Recorders
- Self-contained Recorders
- Memory Cards
- Complete Systems
- PC Video Capture Devices
- GPS Systems
- Wearable Camera Systems
- Voice Changers
- Listening Devices
- Door Cameras
- Digital Still Cameras
- Retail Packaged Items
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